Observation Research Paper Example | Topics and Well Written Essays - 750 words - 1

Observation - Research Paper ExampleThe backup worked as a front desk agent at the hotel where she had the mandate of conducting various duties exchangeable checking the rooms line during their late shift.Indeed, the partner checked in nodes, took their reservations, and checked them out. She welcomed the guests in a very courteous and accommodative manner by introducing herself first and answering all the questions asked by the guests about the hotel services. The hotel recorded only quadruplet bookings in a span of two hours starting 11 PM up to 100 AM. The attendant seemed very in variety showed about the hotels facilities, amenities, layout and the surrounding environment as well as their loyal customers. We celebrated that the attendant had a set of questions, which she asked every guest. The questions included the size of the room preferred by the guest, the date that the guest intends to stay at the hotel and the type of the bed preferred. The information was then rec orded into the system and a receipt of payment was issued to the guests. Finally, the reception attendant thanked the guests and encouraged them to feel free to ask for any form of assistance.The front desk is spacious enough and hence there is no congestion when the guests are checking in. The attendant served the guests on a first come first served basis. The attendant was in a uniform and hence the guests could say them from the other people. She welcomed and acknowledged all guests with the Fairfield Inn culture of efficient guest service. She engaged each guest and listened to his or her requests attentively. We observed that the attendant were very courteous, accommodating and fast. The attendant escorted the guests and introduced small talks, which included some questions like how were his trip, whether he has been to California again, and the most beautiful things about California. On arriving at the suite, the attendant opened the door, took in the luggage,